Mickey-Mouse bank

To whom it may concern.<br> <br> Each call-centre agent has a different story.<br> I got 2 different answers when finding out what time the branch opens its doors. One said at 9 and the other said at 8.<br> <br> I also wanted to reverse a debit-order, 2 consultants told me that I can do it over the phone if I'm registered for telephone banking (why this functionality doesn't exist on the website beats me).<br> One consultant told me its easy to register, you can do that over the phone.<br> So I did that, only to be told by the next consultant that I can't reverse a debit order as I am now only registered for the basic service, and I still have to go to the branch to register for the full service. <br> <br> What a joke - your call centre agents can't explain the whole process to me, and also end up contradicting each other. <br> <br> I can't even get the info regarding banking hours on your website, which is why I ended up phoning your call-centre.<br> Can you not spruce-up your website to include debit order reversals? Then we don't have to burden your call-centre agents or branch staff. <br> <br> Regards