mesing us around

I went in to Absa on the 24 Mar 18 the morning round 09h00 My Dad age 65 and my self-trying to sort out his Internet banking APP and he needed to do a transfer from Absa Rewards to his normal account , Went right at the back of the teller I think it was teller 18 she was so helpful and very friendly lady that done a reset on my dad’s password and stuff, all happy she advise us to go to a guy at the front desk to help with the resetting and the banking app worse ever I can’t remember his name but unhelpful is his name ,the phone requested a RVN pin and my dad never received a pin and unhelpful first advised he can’t help ,so what we done we than went back to back so they could help my dad with the transfer(The transfer is still not done ) ,when he saw we went back that’s only when Mr unhelpful wanted to help my dad (Why only than why could he not do his job right the first time and assisted ) This guy advised he will do an email on behalf of my father ,up until today we are still waiting for this special email today still no feedback ,It’s so sad that people can treat elder people so and not go the extra mile ,Clearwater ABSA we are very disappointed in the way manner you deliver service ,now it cost us again to go to a other Absa for assistance cause Absa Clearwater is just messing around with our time .