Merchant Issue and Money never refunded R13648.55

Please keep this for your reference. Your ticket number is:<br> [#ID: a861a609-LmE8-rVnS-9Hkp-VdykMFtRKYGN#]<br> <br> This was given to me on 8 January.<br> <br> I had an issue when paying an Hotel in Madagascar the money was deducted from my account but the transaction never completed. No slip was printed by Device after trying again when I returned to Madagascar it printed and the money went through as per usual.<br> <br> I have logged this December 28 2015.<br> <br> I have contacted Action Line which have told me it will take 45 days to investigate...<br> <br> I am trying to contact the guy that was assisting me but the last contact I had with him was on 22 February 2016 I have left multiple emails but no response....<br> <br> Please could someone assist me so we can close this matter.