****mer with bad service

I had account with Absa and after banking with them for over 8years I parted ways due to some of the financial services they could not provide for me when I needed them. I then closed all accounts after settling them and moved to other service provider. I closed a servings account on 31/01/2023 at Vereeniging Branch. I was instructed to pay R240 that was in arrears for the account to be closed. The teller further stated that head office will give me a call regarding closing the account and will ask some few security questions and reasons why I wish to close it. Indeed I was called few minutes after making payments and finished with the teller. I explained my reasons and was informed it will be closed. I'm talking to you now the account is still not closed and it is in arrears again. I went to Sebokeng Branch explain and they logged a message on the system as they said and promised that it will be closed. It's the 30/11/2023 the account is still not closed. I will not be responsible for paying accumulated arrears and I want that account closed please. I'm done with Absa and will appreciate if they can sort this matter out immediately. Thanks