dS
ditshego S

1 reviews | Active since Jul 2011

07 May 2016, 09:47

megau u promotion

I redeemed a movie ticket and accidentally deleted the voucher sms. I have been waiting for more than 3 days for the sms to be recent to my number. I am so very disappointed in your contact center. The information that they provide does not even correspond.

0
Replies (4)
Absa
Absa's reply21 Jun 2016, 09:39
Official

Dear

Thank you for your email.

We apologise for the delayed response. Kindly advise if your matter has been resolved.

Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd.

Best regards,

dS
ditshego S's update12 Sept 2016, 13:55
Reviewer Update

Hi,

I have redeemed my voucher for almost two weeks and still waiting for the data and movie ticket number.

I tried calling their number but there is no respond.

Absa
Absa's reply13 Sept 2016, 09:33
Official

Dear Ditshego

Thank you for bringing this matter to our attention.

We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,

dS
ditshego S's update21 Sept 2016, 10:57
Reviewer Update

Hi,

I have been waiting for you respond for over two weeks now?