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CW
Craig W

1 reviews | Active since Mar 2009

06 Jun 2018, 08:53

Megau account setup

Tried creating a megau account online for my son. After doing all that was requested and submitting all the documentation I was told I'd need to still go into a branch with all the documentation etc, so a real time waster there. After two separate trips to Absa in Melkbosstrand the account still is not accessible via the internet nor my sons megau app on his phone. Two tickets submitted to absa support, no response. All I want is for my son to be able to use his account and use the app. He can't get his vouchers either. All I want is for somone to help get the account setup. this is too much work on my part, with all documentation submitted and I've been online and into the branches so its not for a lack of trying on my part. I bank with FNB. I only signed my son up to ABSA as FNB doesnt have an equivalent of the megau account for kids. If its not setup in the next two days then I'm closing the account. Lost opportunity to get him as a customer for life and lost opportunity to show me that maybe ABSA is a bank I should consider.

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Replies (4)
Absa
Absa's reply06 Jun 2018, 16:05
Official

Dear Graig

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

CW
Craig W's update07 Jun 2018, 19:19
Reviewer Update
Hello Daphne. ID - *** Product MegaU Ac no. ***
CW
Craig W's update08 Jun 2018, 07:30
Reviewer Update
I received another unhelpful reply from Conwill Damons at Absa simply saying please register here www.absa.co.za That doesn't help. It doesn't point me to the direct link, it doesn't give me any steps and it doesn't solve the problems that I've previously outlined. Last night I again looked at the megau app on my sons phone . to register it tells me to use my own megau account to give him permission to register! I don't have my own megau account as it is a kids account, why would I have a megau account? Note, I am not an Absa customer, my son is. In previously trying to register I've had a message saying his ID is incorrect [it's not, checked this at the branch already] and another message saying the account cant be verified [its correct, checked it at the branch already] and another one asking me to use my megau account. Please just tell me the exact steps, providing the exact links. To recap, I've been online and registered his account, then been to the branch twice, put his deposit into his account via the ATM, logged two messages to support, and now trying hello peter. Just tell me if I'm doing something wrong and check the id and account numbers supp****, then provide helpful detailed instructions as to what steps I need to take or what steps you are going to take to allow him to use his megau app.
CW
Craig W's update08 Jun 2018, 07:55
Reviewer Update
I have logged another message to *** and logged another support ticket. Here I am copying in what I logged to Absa this morning so that you have sight of what I've said and asked; That is very unhelpful. • It doesn’t point me to the direct link • It doesn't give me any steps to take to register • And it doesn't solve the problems that I've previously identified. Please read the following and answer accordingly: • Last night I again looked at the megau app on my sons phone . • To register it tells me to use my megau account to give him permission to register! I don’t have one and it is a kids account, why would I have a Megau account? I am not an Absa customer, my son is. • I've not been able to register because I've had a message saying his ID is incorrect [it's not, checked this at the branch already] and another message saying the account can't be verified [its correct, checked it at the branch already] and another one asking me to use my megau account. Please just tell me the exact steps, providing the exact links. To recap; I've been online and registered his account, then been to the branch twice, put his deposit into his account via the ATM, logged two messages to support, and have logged a message on hello peter and provided the requested information via HelloPeter. And still can't use the megau app on his phone, and have no idea if he can do internet banking. Just tell me if I'm doing something wrong, Obviously either I’m misunderstanding the process or there is something not setup correctly. Either way between all the support channels I’ve been through someone should be able to give me something more than just saying go to www.absa.com !! He can already use his atm card. He needs to be able to use the megau account and get his vouchers too. • Check the ID used [my sons ID for his account] and check the account numbers supp**** [to his account not mine] • Then provide helpful, detailed instructions as to what steps I need to take or what steps you are going to take to allow him to use his megau app. These are the account details provided to us: Mr KK Knight-Wallace ID *** [date id issued ***0] Product MegaU Ac no. *** product Combi Ac no. ***