DM
DV M

1 reviews | Active since Aug 2011

27 Jan 2019, 19:41

MEGA WHO????? CHILDREN BE WARNED!!! ABSAS ********* PRODUCT OFFERING!!!!

I have previously complained on the Hello Peter platform regarding this issue. My challenges and frustration with the ABSA MegaU "Benefits" have continued for about three years or so now. Every month without fail invalid vouchers are issued! I have mailed them monthly, possibly between twenty or thirty emails back and forth and to date I am still to speak to the person responsible for this disaster of a product offering! Every month my children continue to be cheated and ****** of their 'incentive' for banking with ABSA!!! I believe I am not alone in this situation!

I must add that these 'benefits' were one of the main reasons I decided to open accounts for my children at ABSA after careful research and a comparison of all SA bank offerings for children. How wrong I was!!!

I am tired of the standard responses to emails with the false promises of resolving issues!!! I am tired of these issues in the first place!!!!!

I have had more than enough! My last email was due to invalid vouchers been issued to both my children in December. I emailed and after having to email again and follow up, replacement vouchers were apparently issued and these were also invalid.

I tried to redeem January vouchers. Even these were invalid!!!!!

Again and again!!! Absolute embarrassment when trying to use the vouchers at your partners!

Rather do away with this 'benefit'. Please stop cheating children!!!!! Stop using and fooling our children to get market share!!!! It's below the belt pathetic!

I have sent you screenshots of what happens when trying to use these vouchers. I have sent you video clips!!!

Why is the person behind this mess and behind this failure of a product offering hiding? Show yourself!!!

Like I said in my email to yourselves - ABSA if you cannot handle a simple product and ensure that the benefits reach the children as promised how do we trust you with our finances and savings and worse still how do these children grow to trust any other future product you offer them especially in adulthood!!!

I have told you... My children already ask "Mummy did ABSA ***** my vouchers again???"

I initially thought it was just incompetence on your path ABSA but now I am convinced that this is part of a ********* strategy aimed at children!!!

Please DONOT send me a response on this platform with false promises!!! And PLEASE DONOT ask for my childrens IDs etc yet again!!!!! I am so done with your lies and your stalling tactics!!!

In a way I am glad your lack of integrity and *********ness are being revealed and that children get to learn the truth about your business NOW!!! This is the reputation you are building with the future!!!

Good luc****

0
Replies (1)
Absa
Absa's reply28 Jan 2019, 16:47
Official
Dear Client
 
Thank you for bringing this matter to our attention and taking my call. I will wait for your email and  investigate the matter. Feedback  will be provided once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd