Mega U rewards - not redeemable

<p>I have been receiving SMS's over the past few months informing me that my chidren qualify for a free movie ticket and 75MB free data on their mega u accounts. I tried for the first time to redeem these tickets in November 2016, and I received an error that i had insufficient data. This was a surprise as I am on a contract phone. I called absa who provided me with the number for the company who managed the rewards; I was told that they could not locate either of my kids accounts on their system and this was by searching with their account numbers and their ID numbers, and that they will have to contact ABSA. I then lodged a complaint via ABSA'a actionline and was issued with a reference number Complaint - Case Ref No. ********** . and a dedicated person to assist with my complaint Lisle Gray. This was on the 17th November. I have emailed and contacted Lisle and all that happens is a message that she is escalating my issue, with no follow-up call or an resolution. To add to my frustration, I received 2 calls from the people who manage the rewards to ask me to "borrow" a pre-paid phone to redeem these rewards. I have never heard of a more absurd request to a client! Even my child has a contract phone. Surely there is an alternate method to redeem these rewards</p>