AJ
Andre J
1 reviews | Active since Jul 2011
05 Jan 2022, 20:56
Mega-U rewards error
My daughter is on Absa's Mega-u rewards program. She qualified for the free R20 Burger King voucher that I helped her to redeem. She successfully received an sms with the voucher code, but when she got to BK the next day, they said that their systems doesn't accept the code. Needless to say, she was very disappointed. In the past she also received an 100mb data bundle, just to receive an error message that the code was used before. I really don't know what lesson this rewards program is suppose to teach her.
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Replies (2)
Absa's replyOfficial
06 Jan 2022, 11:32Dear Andre, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Jan 2022, 11:32
Official
Dear Andre, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
06 Jan 2022, 13:30Dear Andre, Trust you are doing well.We refer to the below and advise that we are working on the matter. Kindly confirm the BK voucher number that was not accepted by the system for us to investigate the voucher number concerned. Looking forward to hearing from you soon.
Best regards,
Absa's reply06 Jan 2022, 13:30
Official
Dear Andre, Trust you are doing well.We refer to the below and advise that we are working on the matter. Kindly confirm the BK voucher number that was not accepted by the system for us to investigate the voucher number concerned. Looking forward to hearing from you soon.
Best regards,