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Willemien K

1 reviews | Active since Jan 2020

11 Apr 2023, 12:25

Mega U account a big disappointment

Absa mega u account rewards. What a mission if you are lucky enough that they are working... . Absa Mega U account advertise very well... You cab get food vouchers monthly. But try to redeem them.... not so easy.

I received sms again last month reminding me of this benefit But 3 weeks now. If I follow the procedures it says offline, error with connection.

What is the use of advertising things you can not deliver????

0
Replies (2)
Absa
Absa's reply11 Apr 2023, 12:38
Official
Dear Willemien Greeff

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint isC-***5 Kind regards,Group Customer CareRezona Louw 

Best regards,

Absa
Absa's reply18 Apr 2023, 09:39
Official
Dear Willemien Greeff

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***5.

Kindly advise our office which of the below vouchers you trying to redeem.

Burger KingNandosSteersUber Eats
We will follow up again on 18 April 2023.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Best regards,