Mediocre service from Absa Bank

Item: Absa
Rating: 1
Author: Shayakgomo M

I have been trying to close my credit card account for close to a year without success, three attempts, how difficult is it toclose a fully paid account . Such mediocre service from ABSA staff is unacceptable. Can someone at ABSA look into this matter to help me close this credit card account.

Helpful (0)

Replies (2)

Absa's replyOfficial

11 Oct 2019, 13:07

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd

Absa's reply11 Oct 2019, 13:07

Official

Absa's replyOfficial

14 Oct 2019, 09:45

Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd

Absa's reply14 Oct 2019, 09:45

Official