1 reviews | Active since Jun 2017

26 Nov 2019, 21:08

mediocre business banking (****/dogs breakfast)

i would like to voice opinion on the way absa business banking is run..i am an ex fnb staff banker i have been in business for 2 years but can seem to find no joy with absa i recently financed 2 trucks and trailers with fnb but u guys refuse to come to the party..adriel maniel my business manager is always to busy to assist he never takes my calls..its so frustrating a bank that refuses to assist clients fnb wants to me move my business over as i am a private wealth client and they will treat me with the respect i deserve this account hasnt been beneficial to my business an outside bank is offering me everyhting buy u guys are just useless..i am not used to this of service and refuse to be treated like this...u guys are not customer centric u are useless fnb is on the ball and i have no choice but to move over

0
Replies (1)
Absa
Absa's reply27 Nov 2019, 12:09
Official
 Dear  Jarryd René Nathanial  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards, Rezona Louw Group Customer Care