Medical aid cancelled due to ABSA

ABSA: last week we made a payment to our medical aid and this week we got notified that our membership was cancelled. On further investigation we see that the payment went out of our account but was never paid over to the medical aid. The only thing ABSA said is they will take 48 hours to \investigate". Today we phone them again to find out what's going on since we didnt get any feedback and they inform us the funds will only be returned after 1 to 3 weeks. Now we have to find a way to pay the medical aid AGAIN because with a 1 year old and a 3 year old we cannot leave our membership inactive. How can we ever again trust a bank that causes so much turmoil in our lives??"""