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Sindi N

1 reviews | Active since Apr 2026

26 Apr 2026, 08:08

****med through Absa Bank

I was ****med through Absa bank .On Friday, 24 April 2026, a *****ulent transaction of R4,450.29 was debited from my account. At the time, I was at work and both of my bank cards were in my possession.

I immediately locked all transactions via the Absa app and went to my local branch to report it. The branch advised me to open a case at the police station and to send them the case number and an affidavit, which I did via the Gmail address they provided.

However, when I phone to follow up on the progress, I’m told that my case has still not been allocated to an investigator on Absa’s

0
Replies (3)
Absa
Absa's reply28 Apr 2026, 11:39
Official
Dear Sindi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1. Kind regards,Group Customer CareVanessa Crowe

Best regards,

SN
Sindi N's update30 Apr 2026, 18:03
Reviewer Update
Dear absa, thank you for attending my query and the manner at which my case was handled.I appreciate the assistance provided. I trust that Absa will strengthen its security measures to help prevent similar incidents from affecting other client.
Absa
Absa's reply04 May 2026, 08:21
Official
Good day Sindi,  Concerning complaint number C-***1, thank you for responding.  It is my pleasure to have been of assistance, and I'm truly glad to hear that the matter has been resolved to your satisfaction.  I will now proceed to our file herein.

Kind regards,Group Customer CareVanessa Crowe

Best regards,