****med by the atm

Last month a become a victim of a **** at an atm. My card was colonied or swapped on the way to withdraw. I tried withdrawing money but couldn't, saying incorrect pin. I went to the bank and they told me this isn't my card. They reported the ***** and issued me a new card, I and we sent a affidavit to ***** but never heard from them. I later chose to go and hear than I was told the case was closed. I lost about R6000.00 or more since that incident things weren't balanced in my account, further more the money they was pulled didn't even reflect on my statement. Than as time when one same issue I deposit R3000. 00 into my account than transfer R2000. 00 to a friend than my R1000. 00 disappeared when I called the said it's visible but my account would say I have insufficient funds and I recently discovered that I have another account under my name