****med By Absa on Unknow Extra Policy

For the past three months I've been struggling with Absa insurance to get my car send to the panel beaters for scratches and dents to be repaired. I bought a car through Absa in 2019 and it has been just a very frustrating experience to cut the story short after all the bad service fro Absa i decided to settle my vehicle and call it quits with them. I did the arrangements and the settlement was paid there after without any notification of having the extra dent policy not even a policy number. This year Feb I received the mail notifying me that my policy will be cancelled I then called them and check with them about this policy and ask them why was I paying for a policy which I didn't have the policy number for or knowledge. Then they told me they will resolve the this because I wanted them to either refund me or repair the dents and scratches since I paid for policy and for all this years it was not revealed to me till when the car was settled. So one of the supervisors called me and give me her word that this will be resolve an they will call me to let me know about the claim till to date I've send emails almost everyday no answer or respond from them.

Absa is very useless and they are ****mers people must check all their account and policies which they are paying with absa.

Here are some of the references sent to me with no respond or reply: C-***6 The reference number for this Case is C-***9 - The reference number for this Case is C-***7.

I'm now approaching Ombudsman to open the case against Absa for ****ing me.

Regards.

Siphosezwe M