1 reviews | Active since May 2016

03 Dec 2016, 04:42

McDonalds or ABSA?

<p>Good day,</p> <p>On the 30th I sat for 32 mins plus on the phone with your "highly s****ed staff" staff which don't have a clue what's potting. I would say please employ qualified staff, after the team leader which sounded like someone from McDonald's speaking to me - yesterday, was not only unhelpful. But I have decided not only did you waste my time, failed to deliver a service both helpful and professional, but you have failed me for the last time. My dad asked me the other day - how is absa, and I told him alright. Now I will tell him it's a circus. I will stop him from putting his account over to you. You have just lost a huge growing business - R50M onto your books because you are a sick joke, if he has put one of his companied on you guys, its simply gone! Since Barclays pulled out, you have never recovered only got worse. I will make plans to for full my credit card commitment and complain at each and every single media outlet until you know my anger. For me to wake up at 04:30 with anger, you can't actually imagine. Why the hostility? When I sat on the phone - noone did anything for 32 mins. Yesterday, your team leader didn't make the situation better, he made it worse.</p> <p>In order for Absa to have a sustainable future you need to get staff that aid in assisting clients and not ****ing them off so much they vegetarian and get a happy meal just to stay happy.</p> <p> </p> <p>Absolutely shocking!</p>

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Replies (1)
Absa
Absa's reply05 Dec 2016, 10:59
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd