Mbali Ma***oana is the reason customers show ABSA the middle finger.

Incident Date: 25 March 2019

I opened a Premium Cheque account online and received a message stating my application is completed and I may visit a branch. I was warmly welcomed to Premium Banking.

I went to a branch and was asked to provide proof of address. I drove back home as they were not receiving my emails and I returned with the proof of address. The lady helping me provided me with a bank card and a statement and said that my account is now ready for me to fund it.

On Saturday 23 March 2019 I transferred R7000.00 from my Nedbank Cheque Account to my newly opened ABSA Premium Banking account and spent the weekend waiting for the money to reflect in the new account.

Monday 25 March 2019 on or around 14h00, I visited ABSA East Rand Mall and used the ABSA ATM to try and check my balance. I got a receipt stating that my "4_days_old" card was not activated.

I walked into the branch and was attended to by a awesome 62 year old Mr Vusi Pugwana (apologies for misspelling his last name) who made me laugh all the time with his pensioner dreams.

Things got a little serious as he was struggling to assist with activating my account. On further investigation he noted that my account is on "Digital Block" because my FICA documents have not been received.

What a mess!! Here is what i could not understand.

I app**** online. Got multiple sms messages welcoming me to Premium Banking. Went to a branch to pick up my bank card. All that time and effort, only to find there is some person called Mbali Y Ma***oana from some head office who has blocked my account.

This person just blocks my account and says nothing to me. No communication about documents that are required. No email, no call, no whatsapp, no nothing.

I cannot go to work because my transport money is in that account which is now blocked by this Mbali person who thinks this is her father's bank. My parents are starving because I cannot buy food because some Mbali person thinks that ABSA is her mother's institution. My life partner and I are uncomfortable because we have not paid bills because there is some Mbali person who decided to lock my account and not say a word to me.

ABSA is not Mbali's bank guys and it is important that someone make her aware so she can write to me and apologize for subjecting me to such distress. I do not deserve this kind of treatment.

Mr Vusi Pugwana has offered me his aid and he will assist me with follow ups (in his old age) to check that I am back in the banking arena as soon as possible after Mbali's actions gave me another reason to show ABSA the middle finger.