Matthews Matlakala

<p>I would to bring the following experience to your attention.</p> <p> </p> <p>I worked in a call center for nearly 4 years. I dealt mostly with angry and unhappy customers.</p> <p>In the last 16 years I have had VERY few positive experiences with ABSA(if any?) and their staff.</p> <p>After dealing with Matthews for the last 2 weeks I can say that I have had at least one positive experience with ABSA.</p> <p>He assisted me in sorting out my credit card application. He was professional, friendly, patient, and helpful. </p> <p>He clearly knows how to do your job, unlike the two people I spoke to before him.</p> <p>The best part is he followed up with me regularly,called when he said he would and responded to my mails keeping me updated about the process.</p> <p>He is an asset to ABSA and his manager can be proud to have him in his/her team.</p>