matter brushed off

My Matter i queried a few months back regarding my idirect policy was brushed off just like that absa refused to compensate me for the money i spent on this policy they refused to pull the bank statements or that time as they calim policy was cancelled on the 1st of October as per my conversation with the person who called me to reissue policy but i came across the bank statement and it shows that there was a double debit order request on the end of October so i need you guys to explain to me how is it that my policy was cancelled on the 14st of october but there was a debit order request at the end of that month when i asked this question before i was sent the sms records but no answer on why the agent gave me that info and i asked you guys to go and listen to the call but nothing was done but now that i refuse to pay my creditt card you can rattle me but when a customer complains about money you stole you brush it off WOW aBSA Im Impressed Hey and i was told to go to ombudsman because you undersatnd my frustration and it was left there so much for caring about your clients now i understand why capitec is sitting with half of your clientele because you guys dont care!!!