Mathapelo Mailula - Obnoxious ABSA Consultant

In October 2020, I lodged a call with ABSA, for an electrician to do repairs at my place. ABSA then sent 2 electricians. The first electrician did not diagnose the problem properly, he isolated a socket and said that the socket is a problem that was causing the DB Board to spark. Then another electrician was brought in, B& M Services, who came and fixed the DB board sparking issue and some other issues, but in the interim he did something to the electrical wiring because now whenever I use my appliances, it trips. B&M Services were called back to check and he said that the oven element is faulty and causing the tripping.

I then used a brand new oven, new element and the DB Board still tripped. I notified ABSA and since then ABSA's consultant Mathapelo Mailula has been giving me endless issues in resolving this problem. Her attitude is pathetic. She has been giving me the runaround and insisting the claim will not be resolved as there is no issue. I have explained numerous times about using another oven and the tripping continues. She then said B&M Services came and checked the new oven but they never did, I have asked for a date and time when they came to check that the tripping still occurred with another oven and she cannot provide this. She say's she has called me but there are no missed calls on my phone. At other times, She says that she does not have enough battery to call me. If using the phone is such a problem for her, I have asked that she send the messages by email but all she says on the email is 'I have tried calling you' This consultant cannot understand that the DB Board still trips with another new oven. I have asked her to send the electricians back to sort out the problem, but she instead gives me attitude. Half the year has passed and the problem is still not fixed.