Masters of passing the buck

I called ABSA credit card after my card was declined on an international site where I have been shopping for years. On difference is I got my new credit card after the previous one expired. Absa credit card promptly transferred me to ABSA internet banking who said they could not help me and transferred me back to Absa credit card. After I explained to the operator for the 3rd time that yes I did call credit card first I asked for the Absa complaints line. After sending the complaint to Absa complaint and not hearing anything back for about a week I finally got a response back from them them morning that I should contact Absa credit card. A am amazed that this is how absa operates and that they find it acceptable to just pass a customer around without anybody trying to resolve the issue