MK
Martin K

1 reviews | Active since Jan 2016

14 Jan 2016, 08:00

Master Card not working - even after being at bank

On Sunday 10th Jan, my Master Card suddenly did not work after having put in fuel into my vehicle. I had to leave my watch to be able to come later to pay the account which I then did on Monday afternoon. What an embarrassment. I got an SMS on Tues 15:36 saying that we had to bring in the Master card to be re-activated.<br> I went into the bank (Saveways) on Wed 13 at 11:00 and after standing for almost an hour, I was helped. Soon there after I later went to Pick and Pay to buy a pie, the card still did not work. I went back to the bank at 12:30 on the same day and still I sit without the card working. Now suddenly I am told I need a new card and that will take a few days and in the mean time I sit without a Mastercard. From my previous experience a couple of months ago, it may take 5 weeks (The Grove in Pretoria).<br>

0
Replies (1)
Absa
Absa's reply14 Jan 2016, 13:32
Official
Hello MartinKietzmann,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd