Marcel Corner from collections service is pathethic

After being debited by the collections department for an atm withdrawal that did not even happened I was extremely disgusted with the service of a consultant by the name of Marcel Corner.

She did not try to assist me in anyway,she continued to sing while I try to find which account number was in question even though the information was infront of her after providing her with my ID Number.

Another factor is that she asked another consultant Elsa if i remember correctly for assistance and there after abruptly told me she does not have details of this and I should go to the store.

Does this mean that Absa is now just taking money and asking their members to treat us in this manner,should we be looking at changing banks?

I am deeply dissapointed with such service of your bank,after spending so much time trying to call in,still not being assisted and speaking to a clearly not interested consultant has started to ignite questions in the office if we using the correct Bank.