Many promises, no action

Dear ABSA, please refer to your ticket reference EC: 3a63ae8e. (also ***)<br> It is with disappointment that I have to record here that the core problem has still not been addressed and response from ABSA on this matter was the standard \Thank you for bringing this matter to our attention. Kindly accept our sincere apologies for the inconvenience. We have logged your complaint on our Customer Service system. Your reference number is ***. One of our dedicated consultants will keep you informed regarding progress with your complaint...blah blah blah.....\" and this is as far as it went. <br> After spending more than 1 hour on international phone calls (I am currently abroad), ABSA have managed to get ONE incident rectified but the core problem has still not been addressed. <br> "