Manipulation and Conning

I went to the Brackenfell Absa brunch to go and make withdrawal out of my investment account in October 2017 and the consultant told me that on the system it appears that i qualified for an Overdraft. I than said that i will then consider. I then to the consideration and than when back the following week but to my brunch in southdale shopping centre. So yes it showed on the system that i qualified. But in order to get my overdraft i have change from my savings account to a cheque account witch i did after changing to a cheque account i did not qualify for my overdraft. Now i am sitting with a cheque account that is charging me 3 to 4 hundred rand for bank charges a month and i can not be ported back to my saving account i have have to open a new account wich i don't want. I'm being played back to back to front. From the Call centre to the Complaints department to the Brunch till Dispute Department. But no Conclusion for me. I feel Munipulated and Corned from my Bank. Absa Bank