Manager can learn a thing or 2 from her staff

<p>Last week an ATM retained some of my rent money, a complaint was logged on the 1-12-2016. Marissa who logged the complaint told me it would take 2working days before it gets resolved but on the slip she gave me was 5days. On the 7-12-16 I went back to the bank coz I hadn't received any communication from Absa, I was assisted by a friendly consultant Lwando who then called the ATM department and was told to call again today as there were some documents Marissa hadn't scanned through to them. Today again I drove to the branch and was assisted by another friendly, eager to assist consultant Lubabalo. He called the ATM dept and to my and his surprise the whole department went out on dept lunch