management saying you have a bad attitude

been requesting IRP5 from ABSA for the last months or so sent and email to management and was told they would come back to me , i enclosed the break down of the income to them as it was sent to me , i received a 2012 irp back from them , yes i did make a statement to them but , management then rep**** that my attitude sucks because of my statement , i would like to know how a person can judge my attitude if he does not look in the mirror to judge his own , after 14 year of been employed at absa that is management favorite thing YOUR ATTITUDE is the problem