1 reviews | Active since Jul 2011
Mall@carnival absa pathetic personnel
<p>I ordered a debit card replacement online. After 2 months my card was still not at the mall@carnival branch which ****ed me off and I let the **** manager know about it who clearly has been demoted due to her unprofessional way of talking to clients. A month later after numerous apologies and **** I go and collect my absa card with the ex manager in my line of sight who had my card with her as it was not with all the other debit cards. Created a pin and was told the card was activated. Only used it for a couple of online purchases until last week when I tried to make a POS purchase which failed. I then tried to withdraw funds at an ATM and was told that something was wrong with my card. So I contacted the call centre who told me that my card had not been activated by the branch and that I would need to go into A branch to get it activated. I work in nigel so today went into the nigel absa branch and was told that the card can only be activated where it was delivered to and after waiting over 30minutes the consultant was still on hold with the manager at the mall@carnival branch to activate my card. This is the level of service you can expect from clearly the most *********** group of people at any bank. Take your ****ing card and shove it. I will be closing every single account at ABSA and congratulations, the demoted ***********, unprofessional manager and all her incompent staff from the mall@carnival branch are the reason for the loss in high overly priced bank fees you have generated from me in the past. I hope your bank dies a quick death and that all you *********** idiots are without work.</p>
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
