MALICIOUS DAMAGE CLAIM REJECTED WITH NO VALID REASON

My vehicle got damaged while it was stationed outside(malicious damage caused by a 3rd party) 12.4.2018, case report and submitted to absaidirect claims division 17.4.2018,

On the 02.05.2018 i get told a rejection report will be send through on the 03.05.2018 with no valid reason. but according to T's & C's it states:

Section 1(Motor vehicle insurance) 3. What we will compensate you for: Comprehensive insurance Clause A:

deliberate acts intended to cause loss or damage (this excludes any deliberate acts by you, the regular driver or any members of your household)

This comes Gladys Seeri who i spoke to telephonically, very unprofessional, no interpersonal s****s, rude,delayed most pathetic service ever received from a person like this!

Steven Steyn who is her manager refuses to answer my calls. Ntombi Motsei even worse!

I can't believe for almost 3 weeks waiting for absaidirect only to find out it is a NO from claims complete **** and total rip of, premiums paid on time in full since 2016 with no claims reported, this however was my 1st claim and got rejected with no reason!

BEST ADVICE STAY AWAY FROM ABSAIDIRECT INSURANCE RECEIVED THE WORSE SERVICE EVER FROM THEM

DH ERASMUS