TA
Tiisetso A

1 reviews | Active since Nov 2009

19 Dec 2025, 09:45

Makuna Segope is an asset to ABSA idirect, look after her

As consumers, we are very quick to complain if we are not happy with any random service however we neglect to use the same energy when we receive excellent service. I recently wrote a report about my dissatisfaction with Absa Idirect relating to my building claim, as i'm in the process of shopping around for alternative insurance, i'm also purchasing another car and need confirmation of insurance before i can collect it from the dealership and i decided to call them to get a quote, i spoke to thee most patient, understanding and helpful person by the name Makuna Segope. She is truly an asset and might have changed my mind about leaving ABSA idirect. I also work in the financial industry and should you need a change of scenary, please reach out i will be more than happy to employ someone of your calibre in my team.

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Replies (1)
Absa
Absa's reply19 Dec 2025, 12:56
Official
Hi Tiisetso Adams 

Your feedback made our day! At Absa Insurance Company, we’re committed to placing our customers at the heart of what we do, and knowing we’ve achieved that for you means everything.

Kind Regards
Makhosazana Radebe
Customer Experience Administrator
Absa Insurance