Making payment arangment

Good day<br> <br> I phoned in on wenesday morning asking if I can make full payment on the 10th of August and the lady that I've spoken to said yes I can do that and told me that my reference Nr I must use is my account Nr when they phoned me. Today 1 st of August Absa take money out of my account after I've made arangment with them. Because of this now I will be late on where I work and my place where I stay. I expect something to be done about this. You can tell a customer one thing and do the nother thing. I'm get offer bad service from Absa and I've been with them for over 20 years.