Making Life Difficult

In this day and age of technology what is ABSA thinking of? I have had fixed deposits at this bank for decades. I dropped them an email informing them that I want/need the money, so please redeem them into my bank account.

Believe it, or not, ABSA requires me to physically go in to a branch to do the transaction. Why? Because the account I have asked them to transfer the money in to is not internal. I went in to a branch where I was also given a thousand words. The clerk refused to pay out the money because it was before the due date. I was not given the option of forgoing the interest -- AND the clerk has to apply for a manager's authorisation (which is not immediate) when the payout happens. Customer service? NOT!