Making it hard for you to settle debt

I have a loan with Absa that i'm trying to settle, but they never pick up their phones. Then they won't give you a settlement letter, you need to go into a branch. Then, the settlement is valid for a day. And then!! You need to make the funds available that day for them to close the account. Unbelievable.<br> Then to add insult to injury, I spoke to the rudest call centre person on Friday at 3:30. I'm sure they can find this person. She actually slammed the phone down on me. No wonder Absa is losing customers like crazy. The best or worst part is, as soon as you call them to settle they send you a creepy sms saying we noticed you'd like to settle and this represents a change in your financial situation. Please call us...what to get you into more debt?