Making emty promises.

After a very long dispute I settled my account 25.02.2015. I then requested my paid up letter and everytime I'm told it takes 3 workings day. I haven't received it yet. I spoke to Maria this morning and she assured me she will sort it out. Nothing was done. They are very quick to sent letters and phone calls. But now I must wait long.<br> This is unprofessional and I regret the day when I open an account at Absa Bank. Their customer service sucks.