Making changes to overdraft is impossible

<p>I phoned absa on their call centre number ***on Monday the 6 / 6 / 2016 that is now exactly 1 week ago today. I spoke to a guy named Nathaniel and asked him a extremely simple favour - which was to change my current overdraft which I pay back with 250 a month to increase to 500 a month - in order to settle it quicker. He kindly obliged and logged a request for a representitive to call me back and finalise it. - No problem, I was happy.</p> <p>By Wednesday no one called me back and there was no communication whatsoever from Absa, so I called them again, and this time I did not get the name but they did assure me that it was in progress.</p> <p>This left me unhappy because a simple request turns out to take ages to do so I reported it to the Action line. They sent me a mail with a reference number and said someone will be in contact, yet nothing happened</p> <p>This LACK of service is unacceptable, I've been with Absa for probably more than 20 years now and I must say this is nothing less than Pathetic, I actually even mentioned to them that I will review them on Hello Peter and yet they do not care.</p> <p>I shall use my power as consumer in future and take my money elsewhere, Absa is no longer what it was, I'm sorry to say that there are better out there!</p>