Making banking impossible - proudly ABSA
Re: Credit card division
Firstly the call centre makes arrangements with clients and do not honor it
Secondly gives incorrect information to clients regarding outstanding payments
Thirdly no manager, team leader or supervisor is ever on duty or available to speak to
Fourth requested letter of non resolution declined as I would like to escalate it to the Ombudsman
Furthermore the credit card department calls clients from random cell phone numbers, and requesting sensitive information opening customers to *****.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
10 Mar 2026, 13:40Dear Eugene, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply10 Mar 2026, 13:40
Official
Dear Eugene, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
10 Mar 2026, 13:54 Dear Eugene, We value your concerns and kindly request that you please provide us with more information for us to assist you further. What exactly are you struggling with and how would you like the bank to assist you? Do you have a payment arrangement in place and how would you like the supervisor to assist you? Looking forward to hearing from you soon.
Best regards,
Absa's reply10 Mar 2026, 13:54
Official
Dear Eugene, We value your concerns and kindly request that you please provide us with more information for us to assist you further. What exactly are you struggling with and how would you like the bank to assist you? Do you have a payment arrangement in place and how would you like the supervisor to assist you? Looking forward to hearing from you soon.
Best regards,