Making arrangements useless

<p>I made arrangements to skip payment for this month due to some financial commitments. Even though most months I pay more than my agreement. But yet you still debit my account. Moreover, every consultant I talk to gives me a different explanation altogether. From we can't stop debit orders, to call back again after the debit order has gone through we will reverse, to unfortunately we cannot help you. I feel this is unfair :/</p>