1 reviews | Active since Mar 2011
Making arrangements and not sticking to it
<p>In the week of the 12th of October someone phoned me in regards to my personal loan that I mad an arrangement. I acknowledged to them that they could deduct R500 on my account as I have extra doctors expences that I need to cover. The person phoned me while I was on lunch and could not take down any details.</p> <p>On the 22nd of October there was a journal done on my cheque account for R9800, after phoning the ***number I was informed that the attorneys did not sent any arrangement on my account. I spoke to a Lauren and according to her manager Freedom if there is no arragement on the account they can't refund the difference. I logged a CCP case and they informed me that this will take a couple of days and me rent and childrens school fees is due on the 25th of October. </p> <p>I know how there system work and know that if the person that contact you don't make the note on the system there will be no trace of the arangement. </p> <p>So this is how you gets treated when making an arrangement taking all the cash.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Received a pithatic excuse from the Absa complaints department that it could not have been the loans department that contacted me because there is no contact numbers on the system but they have contacted me every month since August when I made the arrangement. Secondly I want to know who changed my profile as my cell number and office number was on the system since I started to work for absa and me contact number has not changed in 4 years. I have notifications on my account aswel and the number is still linked to this. Loans department slip up then I gets punished like this.
Received a pithatic excuse from the Absa complaints department that it could not have been the loans department that contacted me because there is no contact numbers on the system but they have contacted me every month since August when I made the arrangement. Secondly I want to know who changed my profile as my cell number and office number was on the system since I started to work for absa and me contact number has not changed in 4 years. I have notifications on my account aswel and the number is still linked to this. Loans department slip up then I gets punished like this.
Ok so now the turn around time for the complaint is overdue and they extended with 7 days. After phoning back to find out why, there is no one availible that can answer and no team leaders \ managers availible.
Ok so now the turn around time for the complaint is overdue and they extended with 7 days. After phoning back to find out why, there is no one availible that can answer and no team leaders \ managers availible.