Make it make sense?

I am a working class citizen of RSA. I work a 9 to 5 job. I have to specially request time to go to a branch because it is closed by the time I leave work.

After taking my lunch break to go to the branch, I had to stand in a que for two hours because there's only two tellers assisting the customers. finally when its my turn, the teller informs me the the information I provided is incorrect.

Now, mind you, this is the same documents I provided Absa to register my bond, which was approved. the same information I provided for my credit insurance which is waiting to be debited the 1st November 2023 with Absa. The same information I used to apply for my car credit and insurance. Same information I've been using ever since I was born. So please make it make sense?

This is why I was reluctant to Bank with any other bank other than the best bank FNB.