RH
Ray H

1 reviews | Active since Jul 2014

12 Jan 2021, 15:37

Major Security Risk on retrieving you bank statement on email Directors do not speak to customers

After dozens of listings on Hello Peter Absa bank have still not passed the request for a director to call me as no director has had the decency to call me back even after close to 50years of banking with them. I MUST WARN THE PUBLIC THAT THE ABSA METHOD OF RETRIEVING YOUR STATEMENTS ON THE INTERNET HAS A SECURITY RISK AND IF YOU WANT TO RETRIEVE AN ARCHIVED STATEMENT YOU GET CHARGED. iI have had call center and CEO's desk call and promise to get a director to call me and for nearly a year now it has not happened I have had a meeting months ago with a regional representative who has done nothing and did not even have the decency to give feedback All I can say is make ABSA bank your last choice of banking

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Replies (1)
Absa
Absa's reply13 Jan 2021, 08:33
Official
Dear Ray, 
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. 
 
Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd