1 reviews | Active since Jun 2014
Major Inconvenienced by Absa _ Delays in receiving funds
<p>I had an account with absa years ago and closed it because I was unhappy with the service I received from Absa, I still had a 32 day notice (savings) account which I decided to get my funds from and closed down, I called Absa to put in a notice on the 15th June 2017 and was told I can collect the money from any Absa bank and I needed to bring my only my ID along, the funds will be ready on the 16th July, as the 16th was on a Sunday I decided to go on Monday the 17th. Only then was I told that there is a hold on my account as my FICA was not updated, I submitted the required docs and to date I am still waiting. My greatest frustration is that I had planned with the money and made commitments based on the fact that I will received the funds on the said date, this is not what I expected when I invested my money years back. Now the waiting period is more that the 32 days mentioned, all of this just reminds me why I don't want to bank with absa ever again.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you
Thank you
Got a reply form Absa, and my query was resolved. I do not regret my decision to stop banking with absa at all, the person who called me from absa this morning should not be a in customer service at all, as i was trying to explain my frustration to her she said and I quote "lets cut to the chase...". now, that to me is absolutely rude and very condenscending. What that simply said to me was that I shouldn't bore her with my explanations, shocking behavior for a someone who was meant to resolve my query, I couldn't even get to a point of explaining that I got an sms in the morning already that my fica was sorted. I do not ever want to have any dealings with absa ever again.
Got a reply form Absa, and my query was resolved. I do not regret my decision to stop banking with absa at all, the person who called me from absa this morning should not be a in customer service at all, as i was trying to explain my frustration to her she said and I quote "lets cut to the chase...". now, that to me is absolutely rude and very condenscending. What that simply said to me was that I shouldn't bore her with my explanations, shocking behavior for a someone who was meant to resolve my query, I couldn't even get to a point of explaining that I got an sms in the morning already that my fica was sorted. I do not ever want to have any dealings with absa ever again.