1 reviews | Active since May 2018
MAD AS HELL
28 October 2023 l filed an urgent dispute over an online;2hrs after l realised that the online site where l made the purchase was ****.The amount was uncleared l thought by today it will resolved.My case is bouncing around in emails from ***** who righfully advised that l email disputes,who sent an automated email with a reference C-***9.Then on Monday 30th October l made a follow up disputes pushed the responsibility to authorisations who then today 31October threw it to *****.The urgent dispute is now 72hrs old & l the amount in dispute cleared.Mind you all emails have details as required.To say l am angry is an understatement because why must ny case to ***** who will stop my card which will impact me bad.
Thank you for your posting.
The bank is willing to assist, however, there are processes that need to be followed and compliance with the Card Association before an online transaction can be reversed especially in instances where you made the payment in good faith.
Thank you for your posting.
The bank is willing to assist, however, there are processes that need to be followed and compliance with the Card Association before an online transaction can be reversed especially in instances where you made the payment in good faith.