Lying consultants in ***** department

On January 29th i had some ********** activity on my account. I immediately called Absa to report it and block my card in the process. I was told they'd get back to me in the next 24 hours which they never did. I followed up 48 hours later and was told they've got a backlog and i need to be patient, and that it takes 3-5 working days to process.

I was patient and followed up again February 5th, which is a whole week later. I was then told it can take up to 5-7 working days, and by this time i was fed up. I asked to speak to someone in management because at this point i felt the matter needed to be escalated. My call was then transferred and i just ended up back at the voice prompts that comes up when you initially call. I continued calling and was eventually given the number ( ********** ) of the apparent "agent" handling my case. This number was ALWAYS engaged and when i went into an Absa branch on February 7th, they confirmed that the number doesn't work.

While at the bank, a rather friendly consultant showed me that my complaint was only logged on February 4th, 6 days after reporting it. She let me call the ***** department from the bank and i was told that Phillemon Chidi is assigned to my case and that he tried calling me on the 4th but i didnt answer. I immediately checked my call log and there was no call from any absa number or any number i didn't recognise. I emailed Phillemon and still haven't received any reply.

I am BITTERLY upset and disappointed because not only have i received pathetic service. i have been **** to on numerous occasions. I thought Absa was a reputable bank but clearly you have showed me otherwise.