MS
Marelize S

1 reviews | Active since Jul 2011

29 May 2015, 08:05

LYING CALL CENTRE AGENT

I GAVE NOTICE ON MY 32 DAY ABSA ACCOUNT ON 9 APRIL TO SHAQILL KHAN. HE WAS SO RUDE, ARROGANT AND HE COULD NOT GIVE ME ANY PROOF OR REFERENCE THAT NOTICE HAS BEEN GIVEN. <br> <br> ON 28 MAY I PHONED ABSA AND ENQUIRED BECAUSE I STILL DID NOT RECEIVE THE MONEY. ABSA SAID THAT NO NOTICE WAS GIVEN ON MY ACCOUNT AND THAT I HAD TO WAIT ANOTHER 32 DAYS!!! I DEMANDED TO SPEAK TO RAQILL WHO DENIED THAT HE SPOKE TO ME ON 9 APRIL AND AFTER I REFERRED THEM BACK TO THEIR CALLS AND I HAD TO WAIT ONLINE FOR MORE THAN 20 MINUTES, HE SAID THE MONEY WILL BE TRANSFERRED THE SAME DAY. A DAY LATER AND STILL NO MONEY TRANSFERRED. ABSA IS THE WORST SERVICE PROVIDER EVER, AND EMPLOYEES LIKE SHAQILL KHAN SHOULD BE PLACED UNDER PERFORMANCE FOR HIS BAD SERVICE AND ATTITUDE. <br> <br> SHAQILL KHAN COULD NOT GIVE ME A REF NUMBER FOR THE LAST CALL AND MY HANDS ARE NOW TIED. I ADVISED HIM THAT I NEEDED THE MONEY, MY MONEY IN MY SAVINGS ACCOUNT AND HE BLATANTLY **** TO ME ABOUT THE MONEY BEING PAID OUT THE SAME DAY.

0
Replies (1)
Absa
Absa's reply29 May 2015, 10:16
Official
Hello msteenkamp2,

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards


Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,