Lying and raising my hope for nothing

<p>On the 12November saturday morning one of the consultant from ABSA bank called me to say "congratulations Ms Mbali you have been approved for the limit increase of up to R67000 on your credit card" Unfortunately I forgot her name and continue to say can I have 5min of your time to complete the application and I said yes you may continue. She carried on confirming my details and everything, then eventually she asked me to email my 3months latest payslip on Monday to limitincrease ********** in order for them to process the application. And I ask her to decrease it to R50000 NOT R67000 she agreed. Then on Monday morning the 14 November I emailed the requested payslips to ********** as she requested and I received the email saying they did received my request. I waited for the outcome the whole of last week till Friday nothing happened then I call later Friday to check whats holding the application and the lady by the name of Leandre ask me to forward my document directly to her email as she cant pick up my application on the system! I said to her its strange because I forwarded it on Monday and I received the confirmation email from you. I continue re-sending it to her ********** on Friday the 18th November. Today the 22November I just receive the sms from ABSA to say limit increase has been declined! My question is, Why did they call me to lie to me that I have been approved for the limit increase? Wasting my time, raising my hopes, why?????</p>