ES
Eagan S

1 reviews | Active since Jun 2011

10 Mar 2023, 16:34

Lulama Patience Nzuza (LuLu) - Absa Activate (Insurance) - Compliment

I would like to thank Lulama Patience Nzuza for her amazing customer service skills, I was extremely furious that I never received a call from the company that done my insurance, I then app**** at Budget insurance and as well as some insurance provider that is working with Absa, however then Lulama Patience Nzuza actually just like listened, apologized but not just apologize, she was charming and really nice over the phone and not only was she charming and nice, she also got me the best Comprehensive cover for my vehicle that I recently got.

Absa, this person you have working for you is a Gem, is an asset and I am sure that she's one of the top staff members.

May she be rewarded in a very special way because not only did she keep me insured by Absa Activate, she also put me in a place where I can actually comfortably refer potential customers to Absa Activate just because of her kindness.

Lulama Patience Nzuza (Lulu), stay the blessing you are, you really are an asset to Absa in a whole not just Activate.

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Replies (1)
Absa
Absa's reply13 Mar 2023, 11:08
Official
Dear Eagan Smith

It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. 

I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd