LUKE-WARM...

I would like to firstly give credit to the amazing service from the time that I app**** or was approved for my home loan with absa but I do have some concerns regarding a service or benefit that was promised to me... I have yet to receive any bad service either from the branches or even call Centre so for that, thank you to anyone and everyone that I have had to deal with from December around the home loan application etc.

My only issue is the fact that I was told on the day that I was approved that there would be a cash-back benefit that I would receive upon the registration of my property by absa should I switch over to them for the bond debits, needless to say, I opened the account in the few days from that conversation. Thinking all would be picked up by the system and processed as promised, I did not follow-up. The property was then registered last week at the deeds office and I even went as far as going to the branch after a few days to change the debit banking info from FNB to Absa because it was not done like I thought it would... alas, I have been calling for three days trying to gain clarity as to why there has not been any comm' about this cashback since I did do all that was requested of me to get this benefit but I have sadly been sent from one department to the next and eventually was told to contact the ''registrations for payout'' department and all efforts to contact the 3 numbers given to me were futile. I would like someone to contact me or for this 5k promise of a cashback issue to please be resolved.