MN
Mayenziwe N

1 reviews | Active since Mar 2014

24 Aug 2019, 14:40

Loyalty

I have been a loyal ABSA client but lately I am so not happy with their service.

1. My credit card debit has been canceled without me being aware of the cancelation. Received a letter telling me so and then the debit did not go through and now my credit is gonna be bad without my intention.

2. My credit card hs been used without my permission by some one in Beijing. I called ti report the *****. I don't know how far is the investigation.

3. On Saturday 23 August I went ti the bank to get my credit card, while the lady was helping me I got an SMS to say I will no longer receive notifications and I asked her because I didn't understand what it means and she said I will get another message to say I can but I did not. Now I am using my card no sms notifications and it scares me because I have been recently *****ed with my credit card.

0
Replies (1)
Absa
Absa's reply26 Aug 2019, 12:40
Official
 Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
 
 Kind regards
 Daphne Le Grange
 Group Customer Care
 Absa Bank Ltd