Loyal clients are not as appreciated as new clients?

I was recently sent a mail confirming the new pricing increases at Absa, the first two lines advise that spousal bank accounts qualify for a 50% discount, when I queried this with my banker they advised we do not qualify only newly onboarded clients, so not clients that have been loyal from many many years . Add to that, it is not noted anywhere this is relevant to only newly onboarding clients (there should be note below for the * with additional notes or a line that states valid from up top; and when asked for communications to confirm this, the banker was unable to provide same. I think it is disgusting that older loyal clients are being treated like this.